Return Policy
Last updated: July 2026
This return policy applies to eligible pharmacy and retail orders fulfilled by Sahar Healthcare.
Eligibility
Unopened, undamaged eligible products may be reviewed for return according to product type and applicable pharmacy rules. Cold-chain, opened, and certain regulated medicines may be non-returnable.
Time window
Contact us promptly after delivery if there is a problem with your order. Specific windows may vary by product category and will be confirmed by our team.
How to request
Use WhatsApp or the Contact page with your order reference, product name, and a clear description of the issue. Photos help when packaging is damaged.
Refunds and exchanges
Approved returns may be refunded or exchanged based on stock and payment method. Processing time depends on verification and payment channel.
Contact
For returns support, contact the public Sahar Healthcare WhatsApp line listed on the website.
Owner review: registration numbers, insurer details, and jurisdiction-specific clauses should be confirmed by Sahar Healthcare leadership before treating this as final legal advice.